Success story: sales, collection and customer apps for Grupo Orenes
With XOne, Grupo Orenes mobilizes its sales reps, collectors and customers with three apps: E-Agenda, Recaudaciones and Orenes Grupo Clientes.
Apps to optimally manage sales and collection operating processes, plus an app for customers.
- Operating systems: Android and iOS.
- Apps: E-Agenda, Recaudaciones and Orenes Grupo Clientes.
- Total app development time: 12 weeks.
- Devices: more than 400.
The challenge
Mobilizing and managing the network of sales reps, collectors and customers.
Grupo Orenes, one of the leading names in the gaming and leisure industry in Spain, needed, due to its strong growth in recent years, a technology capable of successfully mobilizing the operating processes of its sales force, since mobile devices have become an essential element for managing and automating the tasks it carries out.
The XOne solution
Always attending to the customer’s needs, the XOne Multiexperience Platform developed three mobile applications to optimize processes:
- E-Agenda, for the sales team.
- Recaudaciones, for the collectors.
- Orenes Grupo Clientes, for customers.
“XOne provides companies with the ultimate tool for their sales data, delivering complete, fully customized solutions, with the integration of new modules and features, enabling sales reps to close a greater number of deals.”
What XOne apps achieve
- Remote and immediate process management.
- Better coordination of work teams.
- Improved productivity.
- Online tracking of incidents that can be resolved from the device.
- Digitization of documents and processes.
- Better control of expenses and costs.
- Effective management of security and personal data.
- Improved direct relationship with customers and suppliers.
E-Agenda
An app that makes the sales team’s daily work easier, boosting their performance and productivity.
- Operating system: iOS.
- Devices: more than 350.
- Integration: staging tables in SQL Server.
App features:
- Calendar.
- Visit control.
- Customer census.
- Technical documentation control.
- Sales expense control.
- Order management.
- Product inventory.
- Order history.
- Stock control.
- Product management.
- Delivery note management and editing.
- Incident control.
- Returns and settlements control.
- Payment and non-payment control.
- Quotes.
- Queries and reports.
- Route optimization.
- Geopositioning on maps.
Recaudaciones
An app for managing and recording collection processes and the movements of amusement machines.
- Operating system: Android.
- Devices: more than 200.
- Integration: staging tables in SQL Server.
The app has the following features:
- Internal counters to calculate the number of coins of each denomination in the amusement machines.
- Calculation of amounts and percentages to be paid to the customer: vouchers, prizes, credits…
- Collection control.
- Management of loans or credits to customers.
- Settlement reports.
- Customer visits.
- Geolocation of establishments.
- Incident management.
- Notifications.
- Management of collections, payments and splits with the customer.
- Tracking of accounts, balances and cash counts.
- Printing of reports and documents.
- Machine technical service: repair, replacement…
Orenes Grupo Clientes
A B2C app for managing customer incidents.
The XOne app for Orenes customers allows users to track and manage incidents for subsequent resolution. It includes features such as:
- Breakdown history.
- Incident creation and closure.
- Change request.
- Breakdown details.
- Inspections.
- Amounts.
In addition, it provides access to all the latest news, such as the latest sporting events, the calendar or news. It is a free iOS app with more than 2,000 downloads.
We adapt to your needs. Would you like a solution like this for your company? Talk to us.