Success story: field work mobilization for Siemens Gamesa
Siemens Gamesa manages, automates and monitors its field technicians' operations in real time with XOne SAT, on more than 3,600 devices.
Process mobilization to manage field work operations.
- Operating systems: Android, Windows and iOS.
- Integration: SAP and OFSC (Oracle Field Service Cloud).
- Development time: 16 weeks.
- More than 3,600 devices.
The challenge
Successfully managing the daily operations of field workers, eliminating connectivity barriers and the lack of connections.
Siemens Gamesa, a global technology leader in renewable energy, needed to successfully manage its workforce of field service workers. To do so, it was looking for a methodology that would make task management as efficient as possible, thereby reducing travel times and costs, improving the productivity of mobile staff, shortening response times and, in general, increasing the satisfaction of the end users of the mobile application.
One of the main problems the client faced was the connection of devices in the field, since the lack of connectivity in many of the areas where it operates means a significant loss of productivity.
The XOne solution
Manage, automate and monitor field work operations in real time, quickly and easily for the end user.
With the mobility solution that XOne designed for Siemens Gamesa, it is possible to automate, control and manage all the processes and operational flows involved in the daily work of wind farm maintenance technicians, connecting them with the company from any mobile device, with the highest guarantees of security through IDS, in real time and in a way that is easy and transparent for the user.
In addition to resolving incidents that occur during maintenance services, the application makes it possible to manage the shipping, tracking and receipt of the parts needed to assemble the wind turbines quickly and efficiently.
Communications between the mobile device and the central office are managed transparently to the user, who only has to focus on using their application. The XOne platform makes it possible to interact with the user in a multilingual environment, and the application also includes an automatic maintenance module for the solution.
XOne SAT solutions are able to manage energy companies’ assets through multiexperience digital solutions, which means increased efficiency, productivity and cost savings, always taking the user’s needs into account.
What XOne SAT delivers
- Work order management: opening, completion, approval, rescheduling and push updates.
- Activity planning: control of activity generation, user validation (GACCESS), optimization of assignment processes, location, requirements, specialization, real-time distribution of activities, real-time control center supervision and integration with corporate systems.
- Interventions: intervention details, history, follow-ups, management of technical shutdowns, on-site presence at wind farms, time tracking, material requests and item management.
- Faults: MV and LV faults, assignment of faults by proximity, fault tracking and fault closure.
- Clearances: pre-clearance visits and clearances with and without voltage.
- Crews: management of crews, on-call teams, site layout and follow-ups.
- Multiexperience: compatibility with wearables, preventive monitoring of biometric variables, voice-guided operations, machine learning to calculate component health status and service life, augmented reality for field assistance, geolocation and geopositioning systems, detection of electrical leaks using infrared cameras, weather forecasting systems based on machine learning and interaction with IoT nodes.
- Materials management: map visualization, checklist entry, stock inquiry and control, material requests, thermal analysis of components and infrastructure, and material tracking.
- Visualization: use of photographs, consultation of technical documents, video generation and electrical diagram viewer.
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