Success story: iSAT technical service app for Istobal
With XOne, Istobal manages maintenance and incidents across its network of car wash centers with the Istoservices and iSAT technical service apps.
The challenge
Technical support service for all the equipment in its network of wash centers.
Istobal is a leading Spanish company in the design, manufacture and marketing of car wash and care solutions for the automotive sector. Since 1950, the company has contributed innovative products to the industry for excellent vehicle care, ensuring a very positive, convenient and fast user experience.
Its firm internationalization strategy has enabled it to position itself among the leading companies in the sector in Europe and to become an international benchmark with a presence in more than 75 countries worldwide.
To offer better service and broader coverage across its wide range of global facilities for the comprehensive care of all types of vehicles, Istobal needed a tool capable of remotely managing and administering all its service stations, and of responding quickly to maintenance needs in order to provide the best service to its customers.
The XOne solution
XOne has been working with Istobal since 2012, the year Istoservices was mobilized: a corporate app for its technical service developed with XOne technology. It makes route management as efficient as possible, considerably reducing travel times and costs, improving technician productivity, reducing response times and, in general, increasing customer satisfaction.
Owing to the great acceptance of the Istoservices app, the need arose to mobilize it, modernize it and equip it with new features, which led to the iSAT app. It includes a number of evolved services, such as logging materials as well as hours, quality surveys and document signing, adapting the app to the requirements and demands of today’s market.
XOne projects
- Istoservices: Istoservice is Istobal’s mobile technical support service. It operates with a specialized vehicle for predictive maintenance and remote intervention at all wash centers, offering a safe and reliable service to ensure the fastest and most effective response possible to any service request.
- iSAT: mobile app for the Istoservice technical service. It includes new features such as materials management, quality surveys and documents for signature by customer and machine.
Key figures:
- Integration: web services.
- Devices: more than 150.
- Countries: Spain, the United Kingdom and Denmark.
Mobilized processes
- Service request management
- Work order details
- Time tracking
- Travel tracking
- Materials management
- Real-time geolocation
- On-device navigation
- Messaging
- SLA management
- Work team control
- Technician assignment
- Meter reading
- On-device signatures
- History of completed service requests
- Document generation
- Service quality surveys
- Clock-in/clock-out control
- Use of photos and videos
- Checklist entry
- Technical closure
- Notifications
- Incidents
Results
Over the years, the close collaboration with Istobal and the good results obtained from using the app have made it possible to roll out iSAT internationally to other countries and to synchronize the mobility of its CRM. In addition, several of its technicians have been trained in XOne to start their own developments in the app.
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